Privacy Policy

1. Information we collect

Information you give us:

• Sign-in details: an identifier from the sign-in provider you choose (Google, Apple or phone number). Your sign-in provider may share your name, email address and profile picture with our authentication service.
• Profile: nickname, gender, date of birth, language, profile picture and, if you add it, country.
• Phone number, when you verify it. We send the code by SMS through our authentication provider.
• Preferences: matching filters and settings.
• Purchases: what you bought, the price, the date and the receipt. Your card details go directly to our payment provider, and we never see or store them.
• Reports, appeals and messages you send to us, including anything you write in them.

Information created when you use genZ:

• Match records: who you were matched with, when, for how long, and how the call ended.
• Friends, blocks, coin balance and history, subscription status, loyalty points and verification level.
• Safety records: moderation scores and categories, strikes, suspensions, bans and their reasons.
• Technical data: IP address, device and browser type, session timestamps, and server and relay logs, used for security and troubleshooting.
• Your cookie choice and a record that you made it. See the Cookie Policy.

Video, audio and chat:

• Your video and audio go live to the person you are talking with, encrypted in transit. Where a direct connection isn't possible, they pass through our relay server, which forwards encrypted data it cannot view. We do not record or store calls.
• Your camera frames are checked for nudity by a model that runs on your device. The frames stay on your device, and only the result (a score) is sent to us.
• Safety snapshots: occasionally, and when a call has been flagged, the app sends one still frame to our servers. We analyze it with our moderation provider and then discard it, keeping only the result.
• Text messages are passed to the other person live and are not stored after delivery. If you report someone, we keep what you write in the report.

2. How we use your information, and why

We don't use your information for purposes that aren't compatible with these, and we don't sell it.

3. Automated moderation

Our safety systems make some decisions automatically. If repeated checks on your device flag a call for nudity, the call can end automatically. A strike is recorded only after our server-side check confirms the content, or after a moderator decides. You can appeal every strike, and a person will review it. You can also contact us to ask for human review of any automated decision about you.

4. Who sees your information

Other users see your nickname, profile picture, verification badge, country (if you added it), your live video and audio, and the messages you send. They never see your phone number, date of birth, email address or payment details.

We share information with service providers that process it on our behalf, under contracts that protect it:

We may also share information:

• with law enforcement, regulators or courts when the law requires it, or when it is needed to protect someone from serious harm. This includes reporting child sexual abuse material to the authorities;
• to enforce our Terms, and to investigate fraud, abuse and security incidents;
• with a buyer or successor if genZ is involved in a merger, acquisition or sale of assets. This Privacy Policy will continue to protect your information;
• with your consent or at your direction.

5. International transfers

Our main servers are in the European Union. Some providers process data in other countries, including the United States. When we transfer data out of Israel or the EEA, we rely on an adequacy decision (the EU recognizes Israel as adequate), the EU-US Data Privacy Framework, or standard contractual clauses, together with appropriate safeguards.

6. How long we keep information

7. Security

We use encryption in transit (HTTPS/TLS and encrypted calls), secure session cookies that scripts can't read, access controls that limit staff access to people who need it, and protected hosting. No system is perfectly secure. If a security incident affects your information, we will notify you and the authorities as the law requires.

8. Your rights and choices

Depending on where you live, you have the right to:

• access the personal information we hold about you and receive a copy (Privacy Protection Law, section 13; GDPR art. 15 and 20);
• ask us to correct information that is wrong, incomplete or out of date (section 14; art. 16);
• ask us to delete your information, or to restrict or object to how we use it (art. 17, 18 and 21);
• withdraw consent at any time, for example in Cookie settings, without affecting earlier processing;
• complain to a supervisory authority: in Israel, the Privacy Protection Authority; in the EU, your local data protection authority.

Many choices are built into the app. You can edit your profile, block people, change your cookie settings, and delete your account in Settings. For anything else, email privacy@[domain]. We answer within 30 days, and we may need to confirm your identity first.

9. Adults only

genZ is only for people aged 18 and over. We don't knowingly collect information from minors. If we learn that a user is under 18, we close the account and delete their information, except what we must keep for safety or legal reasons. If you think a minor is using genZ, please report it in the app or email support@[domain].

10. Recording by other users

We don't record calls, and recording others without consent breaks our rules. However, we can't technically stop another person from filming their screen. Please don't show or share anything you wouldn't want saved. If someone records or shares you without consent, report it and we will act.

11. Changes to this policy

We will update this policy when our practices change. If a change is significant, we will tell you in the app before it takes effect and, where the law requires it, ask for your consent again.

12. Contact us

Privacy questions and requests: privacy@[domain]. [Name], Privacy Officer. genZme, 12 HaNamal St., Haifa, Israel.